Professional Service Firm | Structure

  1. Do we have a clearly defined and understood organization chart that delineates organizational layers and reporting hierarchies?
  2. How would we respond to the following statements?
  3. Is there a clear “seat of power” i.e. a business unit or geography that owns the P&L?
  4. Where would we place ourselves on the following governance style continuum (obviously size will influence your response)?
  5. Do we have any of the following warning signs that it may be time to reevaluate the structure and governance model?
    • Clients start complaining
    • ­Partners don’t know each other anymore
    • ­It takes too long to make important decisions
    • ­Communication among the partners seems to go awry too frequently
    • ­Professionals regularly don’t follow the rules
    • ­Some senior professionals start to feel like second class citizens


Test Your Performance on the PSF Leadership Model

To gage your performance on each of the 10 critical areas of management focus, take some time to review and discuss the following series of questions.


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